General Terms

Welcome to Pilgrimaide.com, owned and operated by Gmoyd Online Services Private Limited. By accessing or using this website, you agree to these Terms & Conditions and all applicable laws. We may update these Terms & Conditions from time to time. Any changes become effective upon publication on this website. Continued use of the website constitutes acceptance of the revised Terms.

While we strive to keep the website available at all times, we do not guarantee uninterrupted access and shall not be liable for any temporary unavailability. This website may contain links to third-party websites for your convenience. Pilgrimaide.com has no control over, and accepts no responsibility for, the content, policies, or practices of these external websites.

All text, images, logos, graphics, and other content on Pilgrimaide.com are the intellectual property of Gmoyd Online Services Private Limited and are protected under applicable copyright and intellectual property laws. No content may be copied, reproduced, distributed, or used without prior written permission.

Delivery Policy

Orders are typically dispatched within 2–3 business days through our logistics partners. Shipping charges are calculated at checkout based on the size, weight, and destination of your order.

Estimated delivery time is 4–7 business days, depending on the destination. Once your order is shipped, you will receive a tracking number by email or WhatsApp.

While we make every effort to deliver within the estimated timeframe, delays may occur due to transportation disruptions, product availability, natural calamities, or other circumstances beyond our control.

If your order is not delivered within 30 days of dispatch and the tracking information does not indicate a delivery attempt, you may be eligible for a full refund. If a shipment is returned to us due to an incorrect shipping address or an unsuccessful delivery attempt, we can reship the order after receiving the correct address. Additional shipping charges may apply.

Returns and Refunds

At Pilgrimaide.com, we are committed to delivering quality products and ensuring a positive shopping experience. Returns are accepted only for products that are damaged during transit or have a manufacturing defect.

How to Request a Return

To initiate a return, please email [email protected] within 48 hours of receiving your order and include:

• Clear photos or videos showing the damage or defect.
• Your Order ID.
• The product name and a brief description of the issue.

Return Process

Our team will review your request and respond within 2 business days. If your claim is approved, we will provide instructions for returning the product or arrange a replacement, as applicable.

Important: Returns are accepted only with prior approval and the product must be returned in its original packaging. For any assistance, please contact us at [email protected] or call +91 96198 99406.

Product Picture and Colors

We make every effort to display product colors accurately. However, actual colors may vary depending on your monitor or device settings.

Pricing and Availability

We make every effort to ensure that product descriptions, pricing, and availability on our website are accurate. However, errors or omissions may occasionally occur.

If we discover an error in the price or availability of an item you have ordered, we will notify you as soon as possible and provide the option to confirm your order at the correct price or cancel it. If we are unable to contact you, we reserve the right to cancel the order. Any payment received for a cancelled order will be refunded in full. Shipping charges, where applicable, are calculated at checkout and included in your order total before payment is completed.

Order Acceptance

Receipt of an order confirmation does not constitute acceptance of your order. Pilgrimaide.com reserves the right to accept or reject any order for reasons including product availability, pricing errors, suspected fraud, or other legitimate business reasons. Any payment received for a cancelled order will be refunded.

Security Policy

Always ensure you are visiting the official Pilgrimaide.com website before entering any personal information. If you receive a suspicious email claiming to be from Pilgrimaide.com, please contact us at [email protected] before responding. Pilgrimaide.com is not responsible for losses arising from fraudulent websites, phishing emails, or unauthorized third-party communications.

Termination

We reserve the right to suspend or terminate access to this website at any time for violation of these Terms & Conditions or for any other lawful reason. Such termination does not affect any payment obligations or liabilities incurred before termination.

Governing Law

These Terms & Conditions shall be governed by the laws of India. The courts at Mumbai, Maharashtra shall have exclusive jurisdiction over any disputes arising from the use of this website or these Terms & Conditions.